Virgin Media services are only available in eligible Virgin Media network areas. We would like to show you a description here but the site won’t allow us. . Community Natter. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. We would like to show you a description here but the site won’t allow us. Up to 3 WiFi Pods if needed. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Kit we want returned. I’ve chased Yodel and they have promised to deliver tomorrow . Yodel is highly rated from customer reviews on Trustpilot. Now I am the one feeling uncomfortable (potential victim of fraud) because I have signed. New comments cannot be posted and votes cannot be cast. Download the Yodel app and you'll receive a two-hour delivery window on the morning of your delivery for every parcel delivered to a door. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. - Create returns labels for 300+ retailers. The kit was due to be delivered on the 3rd. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. Zavvi. GXO Logistics, Inc. Virgin Mobile. But this was before we were due to move in - so when Yodel gave m. Virgin Mobile. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. Thanks for the nice chat regarding the loss of the hub, glad we have resolved the issue of its loss. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. Browse Virgin Media Virgin Media Community. Mobile Your Account. Security matters. How to track a home delivery. We would like to show you a description here but the site won’t allow us. Phoned 150 first thing and actually got through to a UK call centre! The original order is now cancelled and a replacement order is being delivered on Saturday although it's still going to be Yodel delivering. Yes - of course. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. The real trick to leaving an impression during The Voice Blind Auditions is to give the. “@frostyy13 If you contact the Yodel team directly they'll need to advise further on this, we can't access their delivery systems to check on the location. Download it for your iPhone. 44pm, yodel webchat confirmed the drivers sat nav states he was at my location at 3. Account - Mobile. Max20000. 13-01-2023 14:29 - edited 13-01-2023 14:30. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. To whom is May concern. Yodel were delivering the parcel but the driver ‘couldn’t find my address’ - I love on a…Enjoy M250 broadband + phone + O2 SIM for £44. Manage Your Account. Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). All materials are recycled using our UK downstream partners. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was. @Zach_R. Hi . We would like to show you a description here but the site won’t allow us. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. Hi, I ordered a iphone 11 contract, phone arrived and went about contacting O2 for code. As in the title. This will be a few weeks in advance so you'll have. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. Go to Account settings, then Account details b. I don’t have and have never had an account with virgin. As you can see from the above, they don’t have any record of any parcels due for my address. Openreach has just launched a revised. What has everyone else done? Solved: Waited in all day for a booster supposedly to be deliver on Saturday. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Why Virgin Media still use Yodel as a delivery partner I don't know. Re: Virgin parcel scam. On our wavelength. Virgin Fibre Areas only. How to track a home delivery. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. Being returned to Virgin Media. I ordered my new device on the 16/04/2022 I accepted the credit agreement and received the email stating my order would be delivered on the 19/04/2022 I then clicked on the link for delivery and it states that my order has been returned to sender. - Keep all your orders in one place. I don’t have and have never had an account with virgin. I have looked everywhere. Deal. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. I haven’t ordered a phone and have never had a contract with Virgin. GXO has collaborated with Virgin Media since 1999. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. QuickStart, set up and connections. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. As long as you have the tracking number if Virgin Media contact you, there is nothing to worry about as it is up to Yodel to locate the parcel as they have lost it not. Watch out Samsung!We would like to show you a description here but the site won’t allow us. Forum Team. Thanks,Yodel says delivered but hasn’t. Sign in . BlueLou. Virgin Media, Hyperoptic and other companies such as CityFibre are also rolling out broadband across Britain so it's worth shopping around to see if you can get a much-needed boost. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. So today the yodel delivery guy delivered a parcel to my address told me he had to place in on door step to take a photo so ok with that pick it up take in side then noticed not my name or address someone else's and not even a parcel from virgin yet this parcel picture is linked to. What have Yodel advised in regards to the delivery? Have they raised an investigation? RP. 5 years ago: its virgin media. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Entertain me; Broadband Deals. . Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Browse Virgin Media Virgin Media. If you don’t have that in property the tech will install that and all the equipment. I returned the virgin media packaging but they give me a bill in Managing Your Account - Cable Saturday; Balance on Virgin influencing my credit score since a renewal 2019. Yodel told me I had placed the delivery on hold which is complete rubbish . Further exclusions & legal stuff apply. We would like to show you a description here but the site won’t allow us. I've replied to numerous emails asking for a returns label but nothing received. Selected Live Chat and Yodel confirmed successful delivery; filed receipt and Live Chat text. ) Need help? Visit would like to show you a description here but the site won’t allow us. I've called the sales team and I think they're going to try to have it resolved today. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. once the package has been entrusted to the Yodel network! 0 Kudos Reply. i. Hi I have received a text message from either Yodal or Virgin, saying that my new Hub was meant to arrive yesterday and Yodal will be in touch to confirm a time slot. . Very. Hi Karubin welcome to the community! Thank you for posting. When he arrived home one day he noticed a note in the letterbox from Yodel. I've received no communication from virgin addressing this, in fact both of the. is part of Logistics Group Holdings, and according to Companies House filings [ PDF ], it recorded earnings before income tax, depreciation and amortisation of £65. Have been 3 hours on chat waiting for a human to contact me, with no success. 15 Comments. I have ordered and received parcels through these couriers in between this debacle since cancelling my broadband contract with yourselves. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. A new secure password will be generated for you. We would like to show you a description here but the site won’t allow us. The overall user rating for this number is Negative . All the documents were signed , all. Security matters. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. . Scam texts can also come. I am really fed up. I was never contacted. Simply ring our friendly customer service team. I am now. Horrific service from Virgin Media !!! on 21-09-2022 16:05. - Create and view a Collect+ account. Hello. I sent it back using the packaging sent to me and using collect plus. Browse Virgin Media Virgin Media Community. I have had a look into your service on our system and I can see you recently contacted our team regarding this. . Drop off your item at a local Yodel store at a time that's easy for you, whether that's on your way to or from work, or on. - Track the progress of your sent parcels. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Enter a town or postcode to find your nearest store: It’s easy to Click & Collect your Virgin Media order with Yodel. Most QuickStart kits have just 6 cables, connectors and powerlines to. So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back. @Zach_R. The Collect+ Send service is in partnership with Parcel2Go. but I can't. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. For those who don’t maybe the following video sums up their serviceSimilar to other people. Sign in . . Networking and WiFi. Account - Mobile. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. 44pm and the parcel was taken in by someone with my last name, this is a complete lie and I can. Virgin Media 8T6P52727515A961 Returned to Virgin Media Returned My parcel's journey + 19/09/23 06:23. Being returned to Virgin Media. My parcel of the broadband and TV box was with yodel and before they even attempted to deliver they have sent it back to sender has this - 5111436. In this conversation. Closed Virgin Media& previously Virgin Email Account still online in Security matters 02-10-2023; Is it a scam. We would like to show you a description here but the site won’t allow us. This will be a few weeks in advance so you'll have. Mobile Your Account. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). Processed at National Hub. I checked the delivery tracking and it notified me that the parcel has been returned to sender. Let us know how it goes. Welcome to our community forums and thank you for your first posts. I’m so frustrated with Yodel. My Virgin Media App. @Notacustomer21 wrote: I received a parcel containing an iPhone, Apple Watch and virgin SIM card. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. As with most live chats nowadays, there is a virtual assistant to help you at first. Account - Mobile. - 4856480Send a parcel with Collect+. wonkydragon. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Thanks in advance. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. . Virgin Media is part of the Liberty Global organisation, which also includes other media and. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. backtothefuture. not to me. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Now I have. Account - Mobile. On the day my phone was due to be delivered I checked Yodel who informed me that the phone would not be delivered and has been. Free tracking available as standard. Hi, I'll keep it short, waited in all day, Yodel tracking stated my parcel was 1 stop away but stayed like this for 2 hours then suddenly changed to delivered at 3. Kits returned on 26th March, 2022 via Yodel as you intructed. Manage Your Account. Yodel, a VM's designated courier, thinks the parcel has arrived but fails to update the parcel tracking. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. We’re the trusted partner of over 350 of your favourite brands to make shopping online as easy as it is in the high street. Hi @Sneakyben, Welcome to our Community Forums! Thank you for your first post and I'm very sorry to hear that you've not received an email from Yodel about your delivery. Afternoon, Has anyone else had problems with Yodel delivering their hub? We've just upgraded and were told that the new hub would be - 5283463. Hi! I am a Virgin customer for more than 2 years now, we have Virgin media broadband, tv, landline and a sim (O2) with the Volt pakage at - 5314847. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Virgin mobile - yodel delivered me some one elses parcel wow. Account - Cable. For queries on delivery charges from online retailers please contact the retailer directly. Hi, I have returned a Hub4 as requested via collect plus I have the receipt with the tracking info on, however the last update on the tracking states it was processed at National hub on 7th August with no further update since. Check with your retailer if you can use our home collection returns service or click here to see if you can return through our Deliver to Store service. Thousands of Yodel stores nationwide. FREE Virgin Media Returns | Collect+ delivered by Yodel. It's disappointing howe. Stay safe online. Mobile Your Account. I contact virgin and they reckon yodel are delivering it and it’s definitely not been returned. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Explained when ordering that was the latest date I could wait as my existing mobile was going to my daughter who was travelling abroad with her 2 young children. Account - Cable. We would like to show you a description here but the site won’t allow us. But surprise surprise, nothing. All you need to do is put our kit in the pack, attach the included label and go to a Collect+ store. Manage Your Account. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. Received into MITCHAM DEPOT. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. I've logged into the app and checked through all emails, but recieved no update from VM or Yodel. I've had a new 360 box. Sports Direct. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. We would like to show you a description here but the site won’t allow us. Horrible, they treat customers like you own them something. 08/11/23 21:45. Browse Virgin Media Virgin Media Community. I had a text from Virgin saying "Yodel will be in touch with your 2 hour timeslot. Virgin Media. They’d gone to anothe. Really disappointed, when I goo. Call the equipment activation number on - 0800 953 9500 (option 3) – you will need the serial numbers off the barcode stickers on the hub, also your account and area number. Browse Virgin Media Virgin Media Community. Global Media Limited Customer Service telephone A. Fun story, I was in a block of flats with virgin media. I will need to take a look at this for you, so will pop you over a PM, please keep an eye our for the little envelope Thanks, ZoieWe would like to show you a description here but the site won’t allow us. Yodel can bring your QuickStart kit to your door or can be delivered to a Yodel Store – whichever’s most convenient. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Options. (You can find t. New customer to VM and all I’ve had is trouble so far. Hopefully they can reconnect the older hub for now. Switched. Phone. You cannot blame the postal strikes, yodel etc. Yodel’s Customer Service number is 0344 755 0117. Virgin Media;. PER MONTH. It is not on any of the emails or texts sent to. Download The Yodel App Today! Check out your parcel's two-hour delivery window and see a photo of where we have delivered it to Parcel options. Text yesterday saying Yodel will be in touch with a 2 hour delivery slot and heard nothing, no tracking number received either. 7 million in fiscal 2021, up from £9. Joining in. Virgin Media. i. Firstly, head to our tracking page and check the date your parcel is due to be delivered. If your parcel is able to be rearranged, you will see the options that are available to you. The Voice. Everything you need is posted to you. We would like to show you a description here but the site won’t allow us. on 28-03-2023 08:11. We would like to show you a description here but the site won’t allow us. Options. 15/11/23 09:44. not to me. Networking and WiFi. Browse Virgin Media Virgin Media Community. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos. Yodel Delivery due tomorrow - No tracking and no order showing. Networking and WiFi. Just to let you know Carley this is not and "acceptable solution " as the green tick implies. Internet and TV services were turned off last Friday (4/11/22) as the previous tenant had left. The Virgin Media website will open in a new tab. The talks between Virgin Media O2 and. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Apparently the tag could be damaged or missing and they can't find the parcel. Having issues? We help you find out what is wrong. Verified account Protected Tweets @; Suggested usersWhy Virgin Media still use Yodel as a delivery partner I don't know. Yodel returned to sender. Account - Cable. Re: Yodel (oh god, no) email when. Joining in. on 16-09-2022 08:23. Yodel stole my parcel. Created Sep 23, 2009. I was never contacted. . I call virgin and they have no idea about it being returned. 2 weeks ago. No setup fee is available on all bundles, broadband & phone, and broadband only packages. on 28-03-2023 09:35. Just joined. To whom is May concern. I’m not getting anywhere with the WhatsApp service. Account - Cable. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. SpeedQuickStart, set up and connections. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. £45. Received email on the 19/7/21 to advise my ord. The tracking on the yodel site has left me so confused! On Thursday 16th it said returned to sender at 8. Options. Simply select the track your parcel. Virgin Media warns its customers: ”Phishing is a type of online fraud where malicious third parties may send you an email or online message designed to look as if they are from Virgin Media (or. Shop online with over 90 brands and have your items delivered to your local store. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Virgin text me in the 25th telling me yodel would contact - 5191673. The items were not ordered or paid for by me. Forum Team In response to. Reece_MH. Posted by vc-10Greater Manchester. please can you check when I can receive my box? I’m regularly working from home and really. ordered a new phone, yodel haven't delivered and no proof of postage. r/britishproblems•. and delivery tracking information. We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge. Re: Yodel (oh god, no) email when. It's just that I'm stuck home now, waiting for the delivery without a. on 12-05-2023 19:08. Two different men tried to retrieve the parcel from me but I. VM confirmed they have not received it but the agent could not coordinate with YODEL directly and could not liaise with their voice team to communicate with YODEL. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. . on 12-11-2022 20:05. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply) A return or exchange will be sorted for you in no time at all. We would like to show you a description here but the site won’t allow us. Sign in to My Virgin Media a. Tesco Direct. She called back and left a voicemail confirming that it was booked in and. I tried to contact Yodel customer service. Anything else on the BT network you could just use a 3rd party (superior) router without bridging. . Yodel say I have to speak to Virgin to get the package re sent. The earliest date for someone to pick up the hub was around 20th January. My quick start package was due to arrive between 6:30pm - 8:30pm last night. Meanwhile, Yodel got the lowest score on a single criteria of all the firms, scoring just 1. Stay safe online. @virginmedia. So far, the order has been stolen by Yodel’s driver. You are advised to contact your seller and they can help you with the correct parcel details and get back to us. Options. We would like to show you a description here but the site won’t allow us.